Product guarantee
All our products are delivered with invoice or sales receipt. Should a package arrive without one of these documents please contact us immediately.
Proof of Purchase is required in order to be able to take advantage of the guarantee.Oleum Sabinae Soc. Agricola informs that the commercial guarantee conditions provided do not affect your statutory rights in any way. (Legislative decree of Feb. 2nd, 2002, n. 24)
In the event of any problems with our products we advise you contact Oleum Sabinae soc. Agricola by telephone on number (+39) 0774-608049 so that we can evaluate whether or not the product should be returned to us for inspection. The merchandise can be returned or substituted if defective or if there are inconsistencies with the order, in accordance with current regulations in Italy.
Should the customer decide to return the goods please be aware that:
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If a product is found to be defective in its production, a new one will be sent out immediately (shipment and collection costs in these cases are our responsibility). To be eligible for a replacement product the original must be shipped back to us maximum 3 days after you have received it, you must call us or contact us via email or WhatApp with a brief description of the defect and also send us a photograph so that we can understand the issue. Please then wait for confirmation of this procedure from the management of Oleum Sabinae Soc. Agricola.
To have a product collected for checking you must be in possession of a written email request to be sent to the email address info@oliodioliva.it
The email should include the following information:
- Name of the contact person
- Address
- Telephone number
- Approximate possible collection times
- Any further details